REMINDER-As previously communicated, the Facilities Management Services (FMS) online work order ticketing system will be unavailable Jan. 6-8 while we implement important system updates. During this time, all FMS service requests and questions must be submitted by email to fixit@andrew.cmu.edu or by phone to 412-268-2910. 

We anticipate that the updated system will be available again on Friday, Jan. 9, and will send a status update to this group at that time.

On Mon, Dec 15, 2025 at 10:31 AM FMS Announce <fmsannc@andrew.cmu.edu> wrote:

Facilities, Infrastructure and Risk Management (FIRM)

Facilities Management & Campus Services

 

TO:  Shutdown Group, All Facility Coordinators

FROM:  Service Response Center

SUBJECT: Changes to FMS Service Request System Coming in January

Facilities Management Services (FMS) will be updating the look and feel of our work order ticketing system in early January. The online system will be unavailable Jan. 6-8 while we implement these updates. During that time, all FMS service requests and questions must be submitted by email to fixit@andrew.cmu.edu or by phone to 412-268-2910. 

We anticipate that the updated system will be available again on Friday, Jan. 9, and will send a status update to this group at that time.

These updates are part of our ongoing efforts to improve usability and enhance user experience. While the core functionality of the system will remain the same, users will notice a refreshed interface and improved navigation. We will share more details once the new system is ready. If you have any questions or concerns, please contact the FMCS Service Response Center by emailing fixit@andrew.cmu.edu.

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