Facilities, Infrastructure and Risk Management (FIRM)

Facilities Management & Campus Services

TO:  Shutdown Group, All Facility Coordinators

FROM:  FMCS Service Response Center

SUBJECT: FMCS Operations Over Winter Break

Facilities Management & Campus Services would like to wish you happy holidays and thank you for everything you do to support us all year!  

With few exceptions, FMCS will be closed for Winter Break from Wednesday, December 23 starting at 2PM until Monday, January 5, 2026. Below is information for each department during this period.

FMS and CUSTODIAL SERVICES

During this time, FMS and Custodial Services will have minimal staffing on campus. The FMCS Service Response Center phone number, 412-268-2910, will be active 24-hours a day, however, the office will not be staffed.  Any service requests sent to fixit@andrew.cmu.edu, cleanit@andrew.cmu.edu or through our website will not be processed until after the New Year. Although the office will be closed, facilities operations personnel will be on site 24/7 throughout the duration of the closure period. If you need immediate assistance, please call 412-268-2910 and your request will be routed to our Duty Supervisor and onsite staff. Normal routine services will resume Monday, January 5.

We encourage you to turn off lights, check refrigerators and coffee makers, unplug all non-essential electronics, and close all windows before leaving for the holidays. If you are in over winter break, please put office or food waste in common-area receptacles.

Please be advised that all academic buildings will be closed to the public from 7PM on Tuesday, December 23 and continuing through 7AM on Monday, January 5. During this period, all exterior doors will be locked and accessible exclusively via CMU ID card access. 

Environmental Health and Safety (EHS) in collaboration with Disaster Recovery/Business Continuity (DR/BC) has created a “Laboratory Planned Closure Checklist.”  This checklist may also be found under EHS' Chemical Safety Guidelines at: https://www.cmu.edu/ehs/Guidelines/index.html. 

The purpose of this checklist is to assist in ensuring that CMU laboratories, classrooms, offices, and high value assets remain secure and safe during planned campus closures/breaks and power outages. This checklist serves as a foundational guide and can be adapted for your specific requirements; however, strict adherence to the critical risk mitigation controls, especially securing the building perimeter (windows), utility lines (including in kitchen areas), and high-risk equipment, is required to prevent facility damage that would severely disrupt campus operations and necessitate activating Emergency and Business Continuity plans. Please contact safety@andrew.cmu.edu for assistance.

TRANSPORTATION SERVICES

Parking Office Closure:

The Transportation Services Office will be closed during the winter break, starting Tuesday, December 23, at 2PM. Regular business hours will resume on Monday, January 5, at 8AM. No parking citations will be issued from 12/23 at 11PM through 1/4 at 4AM.

Garage Availability:

The Morewood Parking Lot will be open at no cost from Tuesday, December 23, at 2PM through January 5 at 7AM.

East Campus, Dithridge, Gates, CIC, and Tepper parking garages will be accessible to leaseholders only. Ticket dispensers at these garages will be inactive from December 23 at 11PM through January 4 at 4AM. Signage will be placed at the entry of each location to notify transient parking customers that the garage is open to leaseholders only.

Shuttle/Escort Service:

There will be no shuttle/escort service during the winter break, from December 24 through January 4.  Normal service will resume on January 5 at 7AM.

Emergency Contacts:

For any Transportation Services emergencies during this period, please contact University Police at 412-268-2323.

POSTAL SERVICES

Postal Services will close for the winter break on Tuesday, December 23 at 11:30AM and will reopen at 9AM on Monday, January 5.

During Winter Break, there will be no delivery, distribution, or collection of mail for the entire campus community. Should students require emergency pickup of essential items, such as medicine, passports, current airline tickets, and visas, please contact the FMCS Service Response Center at 412-268-2910. Perishables, such as care packages or food from distribution companies like HelloFresh, are not considered emergencies, nor are deliveries of clothing and household items.

Carnegie Mellon Postal Services manages and performs departmental deliveries for USPS mail and packages only. Departments requiring package delivery assistance and/or information should contact non-USPS carriers (UPS, FedEx, DHL, Amazon Direct, LaserShip, etc.). 

TARTAN INK

Tartan Ink will be closed on December 23 at 2PM and will reopen at 9AM on January 5.  Please contact the FMCS Service Response Center at 412-268-2910 with any emergencies.

THE UNIVERSITY STORE

The University Store will close on December 22 at 4PM and will reopen on January 5 at 10AM.

Any online orders placed after 12PM on December 22 will be processed/shipped starting January 5.

For any emergencies regarding The University Store during this period, please contact University Police at 412-268-2323. 

Please note that all online orders placed during this time will be processed after we return on January 5.  

Renovations to The University Store will be scheduled during Winter Break.  There will be activity and lights on in the store, but the store will remain closed to the public.

 We hope you enjoy your Winter Break and have a Safe & Happy New Year!